Shipping and Return Policy
Welcome to NotebookSmart.com! This Shipping and Return Policy outlines the terms and conditions for shipping, delivery, returns, and refunds for our products. By making a purchase, you agree to this policy.
Shipping Policy
Shipping Locations
We deliver to all major regions in Zambia. If your location is outside our delivery area, please contact us at : info@notebooksmart.com for assistance.
Shipping Methods and Charges
Shipping fees are calculated at checkout based on the delivery location and order size.
We offer standard and express shipping options. Delivery times vary depending on the selected option.
Estimated Delivery Times
Standard Shipping: 5–7 business days
Express Shipping: 2–4 business days
Note: Delivery times are estimates and may vary due to unforeseen circumstances, such as weather conditions or courier delays.
Order Processing
Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Confirmation
You will receive a confirmation email with tracking details once your order has been shipped.
Return Policy
Eligibility for Returns
We accept returns under the following conditions:
The product is returned within 14 days of delivery.
The product is in its original condition, unused, and in its original packaging.
Proof of purchase, such as an order confirmation or receipt, is provided.
Non-Returnable Items
The following items are not eligible for returns:
Customized or personalized products
Opened or used stationery items
How to Initiate a Return
Contact us at : info@notebooksmart.com with your order details and reason for return.
Our team will provide you with return instructions and a return shipping address.
Refund Policy
Refund Process
Refunds will be processed once the returned product has been inspected and approved.
Refunds are issued to the original payment method used during purchase.
Refund Timeline
Approved refunds will be processed within 5–7 business days of receiving the returned product.
It may take additional time for the refund to appear in your account, depending on your bank or payment provider.
Return Shipping Costs
The customer is responsible for return shipping costs unless the return is due to a defective or incorrect product.
Damaged or Incorrect Items
If you receive a damaged or incorrect product:
Notify us within 48 hours of delivery by emailing : info@notebooksmart.com.
Provide clear photos of the damaged or incorrect item and your order details.
We will arrange for a replacement or issue a refund at no additional cost to you.
Contact Us
For questions about our Shipping and Return Policy, please reach out to us:
Email : info@notebooksmart.com
Thank you for shopping at NotebookSmart.com! We strive to provide excellent service and high-quality stationery products.